Curbside Check-In Policy
What you should do.
Please park alongside the building on either 144th or Kenilworth Streets. Call our clinic upon arrival, so that we know you have arrived. Please have your pet ready in a carrier or on leash with a well-fit collar (too loose puts them at risk of running off, if they were to get scared). If you have questions or extra services to request, please be sure to relay them to the staff. We will verify services by phone. Someone will be out to collect your pet(s) (and you, for DVM appointments) as soon as they are available. You may elect to wait in your vehicle, if you would like, just let us know during the phone check-in.
We found during COVID procedures that the curbside check-ins streamlined our lobby and prevented unwanted pet interactions. This means safer and healthier pets! Additionally, pets appear less stressed when waiting with their owners in their vehicles, as opposed to the busy lobby area.
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, "drop-off" appointments are available. A "drop off" means you could bring your pet at the time that works best for you and leave him/her with us until we have free time to assess them. This can be highly variable, but allows us to work your pet into an otherwise full schedule. Usually we will ask you to drop off sometime in the morning, so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask that animals be placed on a leash or in pet carriers before entering the building.
We reserve the right to charge for missed appointments. While we do not expect everyone to arrive on-time, every time, repeat no-show or last minute rescheduling severely disrupts our work flow and appointment availability. We often have people waiting to be seen or having to wait until the following day due to full schedules. Missed appointments make these pets wait when they didn't need to. All we ask is for you to call as soon as you are aware that you may need to reschedule. Often, we can accommodate alterations with notice!
We require full payment at the time that services are rendered.
For your convenience, we accept Visa, MasterCard, Discover, Care Credit, cash and personal checks.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate carrier or on a leash. If your pet requires special accommodation, please let us know ahead of time, and we will do our best to meet your request.